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Returns are accepted up to 30 days after the order date provided the watch is in brand new and unaltered condition (unworn) with all original materials and booklets intact. Watches showing any sign of wear or that have been sized (by anyone other than WristZone) cannot be returned. Sizing your watch band by a qualified watch store will not void the warranty of your watch.
All watches are shipped with a return seal. Do not remove this seal if you think you may wish to return your watch. This seal must be present and unaltered for any returns.
All returns are subject to a $20 processing fee. This fee will be waived on watches returned for exchange for an item of equal or greater value.
If you suspect that your watch may be somehow defective, please notify WristZone immediately. Do not attempt to repair the watch yourself or by anyone else.
Watches with damage due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage are not returnable.
Defective watches (as determined by WristZone) will be replaced with the same model.
Picture or description inaccuracies on our web site or other advertising are not considered for returns.
Charges for shipping, gift wrapping, rush processing, shipping insurance, and extra watch band links are not refundable.
Once you place your order, we are unable to cancel your order and the terms of this return policy apply.
Shipments that are refused or returned to us as undeliverable will be processed as a refund according to this return policy.
Freight or other charges for all returns will be the responsibility of the customer.
All returns must be approved by WristZone and a valid RMA (return material authorization) issued prior to returning the watch. All packages received by WristZone without a valid RMA will be refused.
Click here to request an authorization to return a watch.
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